Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) [Sep 2026 Updated]
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Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) [Sep 2026 Updated]

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Question 1Select all that apply

A customer that uses Webex Contact Center wants to move from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to queue functionality to improve efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to make this transition successfully? (Choose two.)